Most definitions found in this glossary are adapted with permission from this text book:

Maheu, M., Whitten, P., & Allen, A. (2001). eHealth, Telehealth & Telemedicine: A Guide to Startup and Success. New York: Jossey-Bass.

Browse the glossary using this index

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Health Professional Shortage Area (HPSA)

Are designated by the Health Resources and Services Administration as having shortages of primary medical care, dental or mental health providers and may be geographic (a county or service area), demographic (low income population) or institutional (comprehensive health center, federally qualified health center or
other public facility).


Entry link: Health Professional Shortage Area (HPSA)


A single point of connection between workstations and other devices, enabling cost-effective telecommunication connections with remote sites.
Entry link: Hub

Hub Site (see also Distant Site or Consultant Site)

Is the site at where the provider is located when delivering a telehealth service.

Entry link: Hub Site (see also Distant Site or Consultant Site)



Information and communication technology (ICT)
Entry link: ICT

Identity management

Set of activities including creation, updating and revocation of user credentials, assigning rights and group membership to users, and authentication and authorization of users attempting to access any features of the information system.
Entry link: Identity management

In-person supervision

In-person supervision is clinical supervision of psychological services where the supervisor is physically in the same room as the trainee.
Entry link: In-person supervision

Information technology (IT)

Using various technologies for the storage, manipulation, networking, and communication of information in audio, data, and video formats.
Entry link: Information technology (IT)

Informed consent

A careful explanation by the practitioner to the patient, usually in writing, that details proposed diagnostic or therapeutic procedures, along with their potential risks and benefits.
Entry link: Informed consent

Intelligent agent

A program that gathers information or performs some other service at a fixed interval without one’s immediate presence. Typically, an agent program, using parameters one has provided, searches all or some part of the Internet, then gathers and presents the desired information.

Entry link: Intelligent agent

Interactive Voice Response

Interactive Voice Response, (or Interactive Voice recording and IVR) is an audio-based service delivered through the communication technologies, including telephones and computers. In behavioral health care research, it is used much the same way as surveys are in conjunction with the human interviewer. It is used particularly when the questioner is concerned that a respondent might feel less comfortable providing answers to a human being, such as when asking questions about drug use or sexual behavior.
Entry link: Interactive Voice Response

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