Most definitions found in this glossary are adapted with permission from this text book:
Maheu, M., Whitten, P., & Allen, A. (2001). eHealth, Telehealth & Telemedicine: A Guide to Startup and Success. New York: Jossey-Bass.
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A single point of connection between workstations and other devices, enabling cost-effective telecommunication connections with remote sites.
Hub Site (see also Distant Site or Consultant Site)
Is the site at where the provider is located when delivering a telehealth service.
Information and communication technology (ICT)
Set of activities including creation, updating and revocation of user credentials, assigning rights and group membership to users, and authentication and authorization of users attempting to access any features of the information system.
In-person supervision is clinical supervision of psychological services where the supervisor is physically in the same room as the trainee.
Information technology (IT)
Using various technologies for the storage, manipulation, networking, and communication of information in audio, data, and video formats.
A careful explanation by the practitioner to the patient, usually in writing, that details proposed diagnostic or therapeutic procedures, along with their potential risks and benefits.
A program that gathers information or performs some other service at a fixed interval without one’s immediate presence. Typically, an agent program, using parameters one has provided, searches all or some part of the Internet, then gathers and presents the desired information.
Interactive Voice Response
Interactive Voice Response, (or Interactive Voice recording and IVR) is an audio-based service delivered through the communication technologies, including telephones and computers. In behavioral health care research, it is used much the same way as surveys are in conjunction with the human interviewer. It is used particularly when the questioner is concerned that a respondent might feel less comfortable providing answers to a human being, such as when asking questions about drug use or sexual behavior.